Returns

Return Policy

Please contact us within 7 days of recieving your merchandise at: info@shopluxy.com for a Return Authorization (RA) number prior to returning. Packages must be accompanied by an RA number or they will not be subject for refund. Returns must be recieved by LUX within 10 days of recieving your RA number. Returns are processed within 5 business days of when we receive your return package. Lux Boutique / shopluxy is not responsible for shipping costs associated with the return. Refunds will be issued to your original payment method. Lux Boutique / shopluxy.com has the right to refuse refund based on terms mentioned below:

  • Items must be in unworn, original and saleable condition with all tags attached. Items that have been washed, worn or altered, including items returned with deodorant, makeup, smoke, perfume and/or stains are not eligible for a refund. Shoes must be in the original box – the box must be free of damage or postage stickers or stamps.
  • The following are not eligible for refunds: Intimates, underwear, socks, tights, swimwear, jewelry, hair accessories, bodysuits and beauty products.
  • Sale items are non-refundable/ FINAL SALE.

 

*** YOU CAN ALSO RETURN MERCHANDISE TO THE STORE FOR STORE CREDIT ONLY. ***